Resources for Healthcare Professionals

How to Engage Patients and Families About End-of-Life Care

New! COVID-19 Resources for Healthcare and Community Leaders: We’ve compiled a sampling of resources to help clinicians navigate the pandemic, including difficult conversations and use of telemedicine.

Online Course: Basic Skills for Conversations about End-of-Life Care: In collaboration with the IHI Open School and Boston University School of Medicine, The Conversation Project offers this free course to help develop skills to have conversations with patients and their families about their preferences for care at the end of life.

IHI White Paper: “Conversation Ready”: A Framework for Improving End-of-Life Care (second edition): The Institute for Healthcare Improvement  developed a detailed framework based on the work of The Conversation Project to help health care organizations begin the process of becoming Conversation Ready. This paper describes the Conversation Ready framework, including suggested changes and measures to guide improvement of end-of-life care. This second edition was published in March 2019 based on additional learning from several years of work with dozens of diverse health care organizations and hundreds of health care professionals.

How to Talk to Your Patients about End-of-Life Care: A Conversation Ready Toolkit for Clinicians: The ultimate goal of a “Conversation Ready” health care organization is respectful end-of-life care that is concordant with patients’ stated goals, values, and preferences. This toolkit is intended to help clinicians address some of the challenges of engaging with patients and families in end-of-life care conversations over time. The kit contains four cases of patients at different points of illness, as well as diverse clinicians and care settings, and outlines key considerations for clinicians to engage the patient and family in discussions about what matters most to the patient at the end of life.

Advance Care Planning Policy

New! How Policy During the COVID-19 Era has Impacted Advance Care Planning, and What Still Needs to be Done: The Coalition to Transform Advanced Care (C-TAC) describes how advance care planning policy has changed during the pandemic and what additional policy changes should be made, like removing deductible payments and restoring the Patient Self-Determination Act requirements.

Medicare Reimbursement for End-of-Life Conversations Frequently Asked Questions: This short, one-page guide answers FAQs around Medicare reimbursement for end-of-life conversations, and provides brief suggestions and goals for providers to have the conversation with patients at different stages of illness.

2016 Virtual Call Series: End-of-Life Care Conversations ─ Preparing Your Team for Success and CMS Reimbursement: Whether you are uncertain about the new rules for CMS reimbursements, or about starting those conversations with patients, this call series serves as a helpful reference in understanding the new landscape for end of life conversations. Recordings of this call series are available to purchase for $99.

Cultural and Ethnic Considerations: resources to having culturally/ethnically sensitive conversations.

Ethno Geriatrics Training: modules from from Stanford School of Medicine for health care providers to raise awareness of specific cultural, racial, and ethnic influences on health and health care of older people from specific ethnic backgrounds.

Phyllis R. Coolen: Cultural Relevance in End-of-Life Care: an article addressing three major areas of cultural relevance in end-of-life care: cultural competency in clinical practice; advance directives; and pain management.

Avoiding Cultural Assumptions in Palliative Care ─ An Interview with Two Sojourns Scholars: an episode from Cambia Health Solutions’ HealthChangers Podcast.

Resources for Engaging Patients and Families

Starter Kits: a series of guides to help people discuss end-of-life care wishes.

Conversation Starter Kits: a guide to help people have conversations with their family members or other loved ones about their wishes regarding end-of-life care.

Health Care Proxy Kit: a user-friendly guide offers facts and tips necessary to make sound decisions about choosing, and being, a health care proxy.

How to Talk to Your Doctor: a guide to help people engage their health care team about end-of-life care wishes.

Co-branding: Two options to co-brand our kits with your organization’s logo and contact information.

Ariadne Lab’s Serious Illness Conversation Guide: a step-by-step guide to elicit important information from your patients about their goals and values.

Research on End-of-Life Conversations

Lum HD, et al: Advance Care Planning Meets Group Medical Visits: The Feasibility of Promoting Conversations
This pilot research study from the Annals of Family Medicine explores the feasibility of promoting end of life conversations among geriatric patients using group medical visits and The Conversation Project Starter Kit as an educational tool.

Sorrell JM: End-of-Life Conversations as a Legacy
This article explores the disconnect between the number of individuals who want to have end of life conversations with loved ones and the number of individuals who actually do. It mentions innovative ways to encourage conversations pointing toward the use of games, frequently overlooked populations, and increased hospital staff training.

Patel MI, et al: Effect of a Lay Health Worker Intervention on Goals-of-Care Documentation and on Health Care Use, Costs, and Satisfaction Among Patients With Cancer.
A randomized clinical trial by Stanford University School of Medicine found that the use of lay health workers lead to increased documentation of goals of care, increased patient satisfaction, and lower costs.

Keeley MP: Family Communication at the End of Life
An introductory essay for a special issue in Behavioral Sciences dedicated to creating more awareness and knowledge regarding the depth, breadth, and importance of current research exploring family communication at the end of life.

Hamel L: Views and Experiences with End-of-Life Medical Care in the U.S.
A 2016 survey of Americans conducted by the Kaiser Family Foundation examining people’s views and experiences related to aging and end-of-life medical care. A majority of Americans give the health care system poor marks for providing end-of-life care and most believe that patients and their families should have greater say in the treatment they receive.

Mroz E, Bluck S, Smith K: Young adults’ perspectives on advance care planning: Evaluating the Death over Dinner initiative
This study from the University of Florida evaluates the impact of Death over Dinner, a popular initiative to encourage end-of-life care conversations, on young people’s attitudes toward advance care planning. A number of our community champions use TCP starter kits during “Death over Dinner” events.

What Matters Most to you? (Poster)
This research poster from Integra Community Care Network provides a summary and results of a 2017 educational program on advance directives and advance care planning in Rhode Island senior centers. This research was funded by the Geriatric Workforce Enhancement Program (GWEP) and used tools from The Conversation Project.

Introducing End of Life Group Discussions in the Primary Care Setting: Preliminary Findings on Patient Engagement and Satisfaction (Poster)
This research poster from Mt. Auburn Hospital and Harvard Medical School summarizes the results of a study testing the ability of the primary care physician to initiate end-of-life planning among non-terminally ill patients age 65 and older through a structured peer group discussion.

There are multiple studies currently underway around The Conversation Project, and will link to these results as they become available. We welcome anyone to use The Conversation Project’s resources in their research, and would be happy to work with anyone interested.

Please forward any requests or questions involving research around The Conversation Project to ConversationProject@IHI.org.